Our House Designs Warranty
FRAME – LIMITED LIFETIME WARRANTY
As long as you, the original purchaser at retail, own the upholstery furniture, the frame is warranted by Our House Designs, Inc., to you against defect in material and workmanship (excluding natural defect in wood) for the LIFETIME of the upholstered furniture. The upholstered piece must remain upholstered in the original fabric and be used under normal wear and conditions.
SPRING – LIMITED LIFETIME WARRANTY
As long as you, the original purchaser at retail, own the upholstered furniture, the spring system is warranted by Our House Designs, Inc., to you to be free of defect in materials and workmanship for the LIFETIME of the upholstered furniture. The upholstered piece must remain upholstered in the original fabric and be used under normal wear and conditions.
CUSHION – LIMITED LIFETIME WARRANTY
Our cushions are made from premium high resiliency cushioning materials. As long as you, the original purchaser at retail, own the upholstery furniture, the cushions are warranted by Our House Designs, Inc., to you against abnormal loss of resiliency for the LIFETIME of the upholstered furniture as long as it is used under normal wear and normal conditions. Abnormal wear and abnormal loss of resiliency should not be confused with softening and flattening of the foam and fibers, which are considered normal wear, and are not defects.
EXECUTIVE SWIVEL CHAIR MECHANISMS – FIVE YEAR WARRANTY
All executive swivel chair mechanisms and casters are warranted for five years from the date of purchase against defective materials and workmanship under normal wear and conditions.
CASTERS – LIFETIME WARRANTY
There is a lifetime warranty on the casters only. Our House Designs, Inc., will not be liable for any damage caused to flooring. We ask that mats be placed under executive chairs, especially on hardwood floors.
Manufacturers of upholstery fabrics and leathers do not warrant their products for wearability or colorfastness. While Our House Designs, Inc. makes every effort to select products that are durable and colorfast, we are unable to honor adjustments, claims or credits for failure of these materials' properties. For more information on leather and care of leather refer to the leather care information page.
Battery – 1 year warranty
Metal Frame and Hardware – 3 year warranty
Electronic (Motor/Buttons) – 5 year warranty
TERMS OF LIMITED WARRANTY
This warranty does not apply to any conditions or defects resulting from normal wear and tear, negligence, abuse, fire, accidents, contact with rough or sharp objects, damage due to chemical treatment or improper cleaning, natural fading due to sun exposure, or shipping damage. The warranty is void if original leather is replaced. This warranty applies to the original purchaser. The product must be in its original cover and cannot have been reupholstered. If a defect is found, Our House Designs will repair or replace the defective item. After one year from date of purchase, this warranty ceases to cover costs of packing and shipping to and from the factory. All claims made under this warranty must be made during the time periods indicated. For service, see your local Our House Designs dealer.