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Frequently Asked Questions

We aim to provide a stress-free and enjoyable furniture shopping experience to our customers. We hope this page answers your questions. If you have additional inquiries, simply reach out to us! 

Purchase Process

What does your purchase process look like?

    At Ohio Hardwood Furniture, we take pride in not only the furniture pieces we offer, but also the service we provide our customers throughout the entire purchase process. Once you purchase an order, either on our ecommerce website or from our brick and mortar location, we work diligently internally with our team and externally with our builders to produce your high quality, customized piece(s). Once your order is ready, and we receive the item back to our facility, we put each piece through a rigorous inspection process. We want to be sure every piece is built to last for generations with no flaws. We inspect everything from craftsmanship to the finish applied to each piece. Once the furniture has passed our inspection, we will contact you to schedule for delivery. For customers ordering ready-to-ship items, you will be contacted promptly to schedule for delivery.

    Do you have a room planner?

    Our easy-to-use online Room Planner allows you to map out where you want your furniture in any desired room. Simply build out the outline of the space and start adding furniture. Once you have a draft, we can help turn it into a reality!

    When does Ohio Hardwood Furniture deliver?

      We typically deliver furniture on Wednesdays and Saturdays.

      How does payment work?


        When you checkout online, you will be directed to our payment page. If you have additional questions before, feel free to contact us for guidance.

        Brick and mortar

        You will be asked to place a deposit when you order at our store.


        Another option to complete your purchase is to call our store at 330-657-2095.

        What are the payment options?

          We accept debit cards, credit cards (including Visa, Mastercard, American Express - please note: American Express is not accepted in store), and checks. 

          What is the lead time for production?

            If you place a custom order on Hardwood pieces typically take 10 to 12 weeks to construct since we build each piece based on the requests and design thoughts of our customers. These pieces do not come off an assembly line; our upholstery furniture takes approximately 6 to 10 weeks to build, and our poly outdoor furniture takes approximately 2 to 4 weeks to build. Please note that the estimated production time may vary from the delivery date. (Please Note: Due to high demand the lead times could be longer on custom built upholstered and Hardwood pieces.) 

            We encourage our customers read our shipping information.

            How do I get an order update?

              For the most updated status of your order, please call us at 330-657-2095, live chat with us (lower right-hand corner of website), or email us by selecting “Contact Us” (upper right-hand side of website). Please check our latest at the bottom of our website for our latest operating hours.

              Can I get a quick shipping estimate?

              You can easily get a shipping estimate when you look at your shopping cart. Simply select your state and enter your zip code. Please note that the shipping rate is an estimate. The final rate may be slightly different once you enter the shipping address.

              What are your shipping costs?

                *We offer free local shipping to all purchases in eligible areas. (This is subject to change.)  Please contact us to find out whether your location is part of our eligible area. You can call us at 330-657-2095, live chat with us (lower right-hand corner of website), or email us 

                Local delivery

                You are eligible for free delivery services when you order online and are located in the local area. (This is subject to change.) For the most accurate estimate, please contact us. Please do not hesitate to ask if your location qualifies for free local delivery.

                Out-of-State delivery 

                We work with private white glove delivery services specializing in high-end furniture delivery to ensure that your order arrives safely inside your house exactly where you want it to be. (Please note that at the moment there may be some areas in the United States that we can not deliver to. Please refer to our shipping page for more information.

                International delivery

                We currently do not deliver outside of the United States.

                What shipping services do you offer?

                  Local delivery

                  Note: We offer free delivery services to local destinations! (This is subject to change.)

                  Unlike other furniture companies, we always deliver AND assemble your furniture unless requested otherwise. You do not need to worry, let alone think about moving or assembling the item(s). Members of our delivery team will take care of the entire process, from inspection of the furniture to its placement at your home. All you need to do is let us know where you want your furniture!

                  Out-of-State delivery

                  Just like our local delivery, we don’t just deliver to your doorstep. We take care of moving and assembling your furniture.


                  Returns and Warranty

                  What is your return policy?

                    Please refer to our return policy page for detailed information.

                    What is your warranty policy?

                      Please refer to our warranty page for detailed information.



                      The pieces you get from us will be lovingly crafted with the same attention we’d bring to something we’d put in our own homes, and it shows. We’re here to make sure our furniture provides a backdrop for a lifetime of family memories - from holiday meals to movie nights, new births to backyard barbecues.

                      We make furniture. We make custom, amazingly high-quality furniture, and we hope you’ll be a part of the experience.

                      Do you offer custom furniture?

                        Ohio Hardwood Furniture is distinct from big-box, conventional retail vendors. Rather than placing customers into a mold, we provide “design solutions,” allowing customers to choose their furniture’s size, wood, and stain.

                        Where do you make your furniture?

                        Every item (whether wood or upholstered) is American made and sustainably sourced. Ohio Hardwood Furniture believes in quality and strives to ensure our standards are met throughout the manufacturing process.

                        How do you make your furniture?

                          The attention to each piece of furniture starts with its raw materials, lumber. After the lumber is rough sawn and treated, it is transported to our workshops. Here it is machined, surfaced, joined, sanded, and finished. Rather than being built in an assembly line, our pieces are bench made by skilled craftsmen. A separate finishing facility ensures uniformity across all the pieces. Each item passes inspection before being wrapped and delivered to you.

                          What kind of hardwoods do you use?

                            Most of our hardwood furniture is made internally. Our lumber is sourced locally and sustainably harvested in the midwest region. To keep forests healthy and productive, trained foresters determine when wood should be cut. Rather than clearing wide patches of land, specific groups of trees are selected. Loggers take care to preserve vegetation and soils; this minimizes our environmental impact. While fast-growing replacement tree farms will return to harvest in 7-10 years, our loggers typically wait up to 30 years. This encourages forest regeneration.

                            How does Ohio Hardwood Furniture think about social responsibility?

                              Ohio Hardwood Furniture is committed to efforts towards sustainability. We minimize waste wood and re-use byproducts. Slab wood from the sawmill is used to heat our shops and homes. Sawdust is used to bed livestock and horses. Our waste edgings and chips are reground for landscape mulch.

                              How do I clean and care for my furniture?

                                Our heirloom quality pieces still need some care! Rest assured, we have you covered. We provide a complimentary furniture care package based for your purchase. Out-of-state deliveries?

                                Please refer to our Furniture Care Guide for more information.

                                Note: Indoor and outdoor furniture requires a different type of care.


                                About Us 

                                What is the story of Ohio Hardwood Furniture?

                                  Pascal King-Smith is the founder and co-owner of Ohio Hardwood Furniture alongside his wife, Martha King-Smith. Pascal’s background and passion for high quality hardwood furniture are rooted in his cabinet-making days in Great Britain. As a very hands-on entrepreneur striving to provide the best pieces and service to all customers, Pascal is often found offering guidance to customers at the brick and mortar locations in Peninsula and Richfield, Ohio.

                                  For the full story of Ohio Hardwood Furniture, please visit

                                  Do you have a portfolio of your past work?

                                    Our gallery is a good place to start. For more images and ideas, our Design Lookbook is definitely worth visiting as it features our favorite projects with customers.

                                    We also have active Instagram and Facebook accounts with a lot of our work with past customers.

                                    How can I stay connected with Ohio Hardwood Furniture?

                                      We have active Instagram and Facebook accounts. Our posts usually feature our latest work and our special events throughout the year. Interested in a piece posted on our social media? Feel free to direct message us! 

                                      You can also subscribe to our email list. We will not bombard your mailbox! We typically send out an email once or twice a month. If you are interested, simply send us an email, and we will add you to the list. You can email or


                                      Help and More Questions

                                      I have browsed your website and do not find the resources I need, can I receive additional help?

                                         We understand that shopping online for furniture can be challenging at times. That is why we have dedicated staff to help you throughout the process, from the beginning to the end.

                                        How can I contact you? 

                                          For your convenience, you can contact us in three ways:

                                          (1)   You can call our store at 330-657-2095. If our line is busy, please leave a message and a good number to reach you, and we will return your call as soon as we can.

                                          (2)   You can live chat with us (lower right-hand corner of website).

                                          (3)   You can email us or

                                          *While we try to respond as soon as we can, check the bottom of our website for our latest operating hours.



                                          What employment opportunities do you currently have?

                                          Visit our Employment page for more information.